FAQ

Question: What is the deal with RN and WPL numbers in most of your product descriptions?

Answer: A great question which a somewhat complex answer. RN and WPL number can you give an idea of the age of garment. The numbers do not give you the exact date of the garmnet, but insight to the date the number was issued to the manufacturer.

History WPL numbers were issued from 1941 through 1959 under the Wool Products Labeling Act. WPL numbers begin at 00101 and end at 13669. All numbers issued subsequently are RN numbers.

RN numbers were issued under the Fur Products Labeling Act from 1952 through 1959. These numbers start at 00101 and continue to 04086. Beginning in 1959, all numbers issued are RN under the combined act and commence with 13670. The final number contained in this edition is 112208. Complete rules and regulations under the Wool Act,Fur Act, and the Textile Fiber Products Identification Act can be obtained by writing to Textile Section, Division of Enforcement, Federal Trade Commission, 600 Pennsylvania Avenue. NW,Washington, D.C. 20580.

How to Estimate the RN # Issue Date Since the database doesn't have the actual issue dates for the numbers before August 6, 1998, how do we determine approximately when the number was issued?

A formula was worked out on the Vintage Clothing & Accessories Board by nouveauarts and me. This works only for the numbers issued since 1959. It was determined that an average of 2635 numbers have been issued per year. The earliest number in the series beginning in 1959 is 13670. The formula is:

Your RN # -13670 (first RN # in series) Total #s between the original and yours/2635(average #s issued per year) = # of years since issue date 1959 + # of years since issue date = estimated year of issue

What Does the Estimated Year of Issue Tell You? This is NOT the date the garment was made. It is the earliest date the garment could have been made. It is not the date the garment was made because companies may keep the same RN # as long as they are in business. It is helpful if you have something you think may have been made in either the 1960s or the 1980s. If the RN # was issued in the 80s, you can rule out the earlier dates. If it was issued in the 60s, you will need to use other means to determine a date for the garment.

NOTE: If something has an RN # of 13670 or higher, it cannot be older than 1959.

Question: What is your return policy?

Answer: We revised our refund policy recently. It is a bit complex, but the harsh reality of the world dawned on us.

Refund, Returns and Cancellation Policies: **Return policy modified Feb 4, 2011

We want you to be happy with your order, but if you need to make a return, please comply with our return policy. No exceptions.

Please insure your return(if you do not insure your return and something happens to the package, GottaGoVintage will not be held responsible).

Returns must be received within 7 days of the date your item was delivered to qualify for a refund. There will no longer be ANY exceptions.

Items received from 8-14 days after the delivery date will qualify only for a merchandise credit from GottaGoVintage. Returns received after 14 days will be NOT be accepted.

International returns must be received within 15 days of the date your item was delivered to qualify for a refund. There will no longer be ANY exceptions.

International items received from 16-20 days after the delivery date will qualify only for a merchandise credit from GottaGoVintage. International returns received after 20 days will be NOT be accepted.

To qualify for refunds or credits, all returns must arrive in the same condition (no rips, smells, deodorant residue, stains, repairs, alterations, etc.) as the items were shipped and all hang tags must be intact. All items are closely inspected and condition is documented prior to shipment from GottaGoVintage. If you returned item returns to us in a damaged/altered condition or after 14 days, the item can be returned to you if proper postage is issued by you.

Refunds will be processed within 5 business days and issued via PayPal.

Shipping charges are not refundable under any circumstances.

PLEASE NOTE: Sale items are not returnable.



Question: What is your shipping policy?

Answer: If the order is received before 2 p.m. EST, it will ship the same day. Orders received after 2 p.m. EST will ship the next business day.

Question: Why do you have a non-vintage section?

Answer: Another good question..with a two-fold answer. The non-vintage section began with buying mistakes, but now and then we find something very cool that we can't resist making available on the website. Example: The Soda Blue dress is the 12 Dollar Dress! category (sold)

Question: How do you decide on how to price your items:

Answer: Several things come into play on pricing decisions: rarity, quality, coolness, designer and condition.

Question: Do you have a brick and mortar store? If so, where is it located?

We are currently only online, because we feel this is the best way to keep our prices low. There is some consideration, however, of locating an appropriate store in the future.

Question: How to you get the names for your dresses?

Some of the names come from my fave TV shows or cartoons, some are people I know, some are names of contemporaries on Etsy and the rest come from my customers :). Want me to name a dress after you? Send me an email; I'll be glad to!

Got a question not covered here? Send me an email: customerservice@gottagovintage.com